Problem:

 

"I don't think the e-collar is working - I can't hear it beep near the line"

Possible Answers (in order of likelihood):

 

  1. Not holding the e-collar in the right position to test / listen.
  2. The battery(ies) are dead.
  3. The battery(ies) were put in the e-collar wrong.
  4. The wrong size or brand of battery was used
  5. The wall transmitter is not plugged in or outlet not powered.
  6. There is a break in the perimeter wire and the transmitter has been unplugged by someone
  7. The e-collar is defective
  8. The wall transmitter is defective

Possible Solutions:

 

  1. To check the e-collar by listening, it must be held in the same position and height as though it were on your dog, as you approach a known location of the fence perimeter (such as the driveway crossing). To amplify the volume, place the e-collar in a ceramic bowl and hold the bowl at the same height as your dogs neck as you approach the line.
  2. New Batteries can be purchased HERE
  3. To view the correct battery installation for your e-collar, go HERE
  4. Check the wall transmitter for lights / power and correct settings.
  5. If the batteries are fresh and the wall transmitter is on, you MAY have either a defective e-collar and/or transmitter.  If you have more than one e-collar that is not working after fresh batteries are installed, the likelihood is that the problem is with the wall transmitter and / or perimeter wire. 
  6. Once you have changed batteries, made sure the correct batteries are installed as instructed, checked the wall transmitter and listened for the "beep" with the e-collar in the proper position - if you are still not successful, please call 985-624-4974 or EMAIL US to schedule onsite service ASAP. Your dog's safety depends on it!