"I don't think the e-collar is working - I can't hear it beep near the line"
Possible Answers (in order of likelihood):
Not holding the e-collar in the right position to test / listen.
The battery(ies) are dead.
The battery(ies) were put in the e-collar
The wrong size or brand of battery was used
The wall transmitter is not plugged in or outlet not
There is a break in the perimeter wire and the transmitter has been
unplugged by someone
The e-collar is defective
The wall transmitter is defective
To check the e-collar by listening, it must be held in the same position and height as though it
were on your dog, as you approach a known location of the fence perimeter (such as the driveway crossing). To amplify the volume, place the e-collar in a ceramic bowl and hold the bowl at the
same height as your dogs neck as you approach the line.
To view the correct battery installation for your e-collar, goHERE
Check the wall transmitter for lights / power and correct
If the batteries are fresh and the wall transmitter is on, you MAY
have either a defective e-collar and/or transmitter. If you have more than one e-collar that is not working after fresh batteries are installed, the likelihood is that the problem is
with the wall transmitter and / or perimeter wire.
Once you have changed batteries, made sure the correct batteries are
installed as instructed, checked the wall transmitter and listened for the "beep" with the e-collar in the proper position - if you are still not successful, please call985-624-4974orEMAIL USto schedule onsite service ASAP. Your dog's safety depends on